IT Managed Services

Customized Managed Service offerings including: Help Desk Services, Network Monitoring and traditional maintenace support.

Use this builder to create your custom IT Managed Services solution

  • Custom Maintenance Solutions
  • 24x7 Help Desk Services
  • Network Monitoring, Management & Reporting
  • Configuration and Asset Management
  • Technical Staff Augmentation
  • Additional Managed Service Offerings

IT Managed Services

As the network has become a more strategic asset, the need for higher availability, security, and reliability has increased. Delivering a converged, complex network takes specialized knowledge and skills in a growing list of advanced technologies that includes security, voice and video conferencing, wireless LAN, and storage networking. NIC Partners’ IT Managed Services offer your network the benefit of industry recognized, standards based on ITIL®, processes, and procedures to operating your network. By taking advantage of Cisco’s technology expertise and best-in-class tools, you get immediate access to:

  • NIC Partners’ certified technical talent
  • Deep domain expertise with experience managing dozens of mission critical networks
  • Aggressive metric reporting
  • Integration with Help Desk services and e-Portal
  • Industry-standard remediation procedures
  • Co-management approach based on ITIL®
  • Best-in-class tools for Foundation and Advanced Technologies

Custom Maintenance Solutions

NIC Partners IT Managed Service Department takes a holistic approach to Maintenance. We perform a detailed discovery session in which we ascertain all of the technologies in your organization and understand the support needs of the organization. We understand that organizations differ in the level and scope of required support services and can create a turn-key solution that covers the right equipment, software and services – all for a low monthly fee. These services are supported by a Service Level Agreement (SLA) to provide the reliability your organization demands for up-tem and response-levels.

Custom Maintenance Solutions

24x7 Help Desk Services

NIC Partners’ Technologies Help Desk Services offering is committed to providing 24x7 end-user support with the philosophy that predictable, repeatable workflow processes will lead to a distinct improvement in customer satisfaction levels. The analysts will greet every caller quickly and professionally and they will possess the appropriate customer service skills to make customers feel comfortable throughout the call.

24x7 Help Desk Services

Network Monitoring, Management & Reporting

NIC Partners Remote Network Monitoring is a monitoring, alerting, and reporting appliance which provides cost-effective and easy-to-deploy application, network, and systems management. It provides a unified single view into virtually all IT components, from end-user application experience to device-level performance and capacity planning.

Network Monitoring, Management & Reporting

Configuration and Asset Management

NIC Partners is commonly called upon to assist buy IT departments with project-specific configuration support. We understand that needing extra help from time-to-time is a reality and that, without such help, many IT organizations become further taxed with limited resources. Our technical and project experts can help design a supplemental program for configuration and technical troubleshooting assistance designed specifically for your organization. Additionally, larger organizations may also require assistance with managing technical assets. Our asset systems can align with your tracking solutions to provide a second-level of technical asset management. Contact NIC Partners today to discuss how we can partner together for configuration assistance or asset management.

Configuration and Asset Management

Technical Staff Augmentation

Does your organization have a busy IT department that’s overworked, even handling things in a completely reactive fashion? Have upcoming projects that need to get done AND get your day-to-day support efforts completed? If so, your organization might consider using technical staff augmentation to support certain aspects of your overall IT support strategies. Bringing on augmented technical resources can be a great way to jump-start projects, support a new department or just “catch-up” to create a more proactive support environment.

Technical Staff Augmentation

Additional Managed Service Offerings

Looking for specialty support? Does your organization have a particular application or project that requires a specific technical need? Seeking extra Project Management support? NIC Partners offers customized Managed Service Offerings that can drive extra efficiencies and business impact in your organization. Those customers seeking more traditional Managed Service offerings (like T&M support, Open PO or Not-To-Exceed PO’s) can also find NIC Partners to be a powerful ally to your IT support organization.

Additional Managed Service Offerings
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