Unified Communications 101: Think of all the ways you can communicate with other people and then put them on an IP-centric platform! It's really that simple. This simplicity has allowed Unified Communications to expand year-after-year in a variety of ways. First, let's clear up some confusion regarding terminology. IP-Telephony is what started everything and usually means a telephone system (typically for business use - but also used in many homes today), that uses IP packet technology to transmit and switch voice conversations. IP-Telephony is normally used as the vernacular for a complete IP system, including the telephone handsets themselves. Voice-Over-IP (VOIP) is an older term that usually describes the "long-haul" portion of voice calls over a private or public network. Today, people use the two terms interchangeably.
Why Unified Communications instead of IP-Telephony (VOIP)? More manufacturers are using the term "Unified Communications" instead of IP-Telephony because the product set has grown beyond voice conversations. Today, most people use UC because the family includes video technology and web collaboration. In fact, today's UC is a blend of many different technologies designed to run together on a business network. By leveraging IP technology, people communicate faster, more efficiently and become more productive. Unified Communications is about CONVERGENCE. By converging different types of technology onto a single IP network, businesses can communicate more effectively on a single platform. In fact, most analysts are wondering when the convergence will stop! UC solutions offered by Cisco Systems include converging non-traditional systems (like air-conditioning or lighting) onto the IP network.
Unified Communications is part of a comprehensive solution that all starts with an intelligent network infrastructure. This foundation is a critical component for creating collaborative and effective workspaces for your organization. Cisco Systems has built all of its Unified Communications solutions on a service-oriented network architecture (SONA) which adds intelligence to the network, provides a systems-level approach to integration, delivers policies for rich media experiences and has the ability to quickly adapt to market changes. These solutions include: switches with inline power, voice gateways and voice servers.Communications Infrastructure
As a Cisco Gold Direct Partner, NIC Partners is specialized in Advanced Voice and Unified Communications solutions. IP telephony allows your organization to extend consistent communications applications to all your employees in their workspaces, whether they are in the office, at branch offices, working remotely, or are mobile. IP telephony transmits voice communications over the data network using open-standards-based Internet Protocol (IP). NIC Partners offers voice applications that support most business operational processes to improve productivity and efficiency for your organization.IP Telephony
NIC Partners knows that, for many organizations, how calls are handled directly impacts customer satisfaction. As part of Cisco’s Unified Communications offering, we proudly offer solutions based on Cisco’s Unified Contact Center Express platform. Cisco Unified Contact Center Express (CUCCE) meets the needs of midmarket and enterprise branch or departmental companies that need easy-to-deploy, easy-to-use, virtual, highly available, and sophisticated customer interaction management for up to 300 agents. CUCCE supports powerful, agent-based service as well as fully integrated self-service applications by providing ACD, IVR, CTI and agent/desktop services in a single-server, contact-center-in-a-box deployment while offering the flexibility to scale to larger, more demanding environments.Customer Contact Center
Once an IP network is in place and being leveraged for voice technologies, the magic really begins. Utilizing a software-based architecture, NIC Partners can add conferencing and collaboration technologies to your Unified Communications solution. We feature solutions from Cisco Systems including Cisco Conference Connection and Cisco MeetingPlace Express. These tools allow multi-media engagement between both your internal staff and your external network connections.Conference / Collaboration
Once your organization has implemented a Unified Communications IP Platform, NIC Partners can help leverage this infrastructure to create collaborative, adaptive workspaces that build productivity, business agility, security and competitive advantages no matter where your teams are located. Unify your workspace and provide more effective personal communications solutions such as messaging, voice, video, web, conferencing, collaboration, clients and widgets.Voice Applications
Voicemail has come a long way in the past 20 years. With the convergence of IP technologies, many people consider the term “voicemail” to be out-dated and prefer “messaging” in today’s network environment. NIC Partners offers three excellent solutions for messaging, including Cisco’s Unity, Unity Express and Unity Connection. Integration is the common thread for messaging solutions, allowing end-users the flexibility to manage messaging in a single platform.Voicemail & Unified Messaging
As organizations rely on their Unified Communications platform as a critical application on the network, user adoption increases and Network Management of voice and video technologies becomes important. You can take full advantage of Cisco Unified Communications with a management solution that is tailored and optimized for it. The Cisco Unified Communications Management Suite is an integrated set of products designed to provide a single view into the entire Cisco Unified Communications solution to help you increase operational efficiency.Unified Communications Network Management
Get a flexible and scalable video infrastructure, desktop video and video management solution for your organization. NIC Partners integrates tightly with Cisco’s High-Definition Video Conferencing solutions leveraging your existing IP infrastructure. Conduct face-to-face discussions in multiparty virtual meetings. Reduce travel and expenses. Enhance collaboration between colleagues, partners, and customers. Connect across a broad range of video systems and environments.IP Video Conferencing & Video Telephony