NIC Partners, Inc

Voice Applications

Once your organization has implemented a Unified Communications IP Platform, NIC Partners can help leverage this infrastructure to create collaborative, adaptive workspaces that build productivity, business agility, security and competitive advantages no matter where your teams are located. Unify your workspace and provide more effective personal communications solutions such as messaging, voice, video, web, conferencing, collaboration, clients and widgets. 
 

Cisco Unified Attendant Consoles

The Cisco Unified Enterprise Attendant Console is a feature-rich and scalable operator attendant console solution specifically designed for Cisco’s Unified Communications Manager. The console supports up to 25 operator clients with a directory size of more than 100,000 Cisco Unified IP Phones (the solution is also available as Business Console with support of up to 500 IP Phones). This application provides the human attendant console operator with the tools to quickly accept and effectively dispatch incoming calls to enterprise users. The application offers a rich set of features, including a call-queuing engine, busy status, and directory search capabilities that are integrated into both Communications Manager and Presence.
 

Cisco Emergency Responder

Cisco Emergency Responder is a software appliance that enhances emergency calling from Cisco Unified Communications Manager (CUCM). It assures that CUCM sends emergency calls to the appropriate Public Safety Answering Point (PSAP) for the caller’s location, and that the PSAP can identify the caller’s location, and if necessary, returns the call. Cisco Emergency Responder can also notify customer security personnel of an emergency call in progress and the caller’s location. This solution allows organizations comply more effectively with their legal or regulatory obligations and reduce their risk of liability related to emergency calls. A “must-have” application for CUCM!

Cisco Emergency Responder features:

• Automatic location of IP Phones by MAC or IP address
• Emergency calls routed by location
• Identification of caller location to PSAPs by Emergency Location Identification Numbers (ELINs)
• Integration with Intrado V9-1-1 Service
• Emergency callback to ELINs
• Emergency call alerting by voice, web and email
• Implemented on Cisco 7800 Series Media Convergence Servers

XMediusFAX Server Solutions

XMediusFAX, by Sagem-Interstar Communications, have been deployed by enterprises, governments and service providers worldwide since 2002. XMediusFAX is a fast, secure and robust IP fax server solution that has proven its market leadership in boardless (software-only) T.38 Fax over IP. For five consecutive years, it has ranked #1 in the global IP fax market, and has received numerous IP telephony awards. Leverage your IP Telephony investment and realize productivity gains immediately with secure, real-time IP fax delivered directly to employee inboxes, while also protecting document privacy and facilitating compliance with regulations such as HIPAA and the Sarbanes-Oxley Act. XMediusFAX yields immediate and unparalleled ROI because it eliminates costly analog phone lines, fax boards, long-distance charges, toners, paper and maintenance. Organizations are saving tens of thousands of dollars a year with XMediusFAX.

NIC Partners offers XMediusFAX solutions via a server/software model or with Cisco System’s new Cisco AXP – XMediusFAX FoIP Network Module for Cisco Integrated Service Routers. Please be sure to review more information on XMediusFAX in our White Papers Section.

Cisco RSVP Agent

For more robust implementations of Cisco Unified Communications Manager (CUCM), Cisco RSVP Agent is an excellent add-on voice application. Cisco RSVP Agent integrates call-processing capabilities with the underlying network infrastructure to deliver call admission control (CAC) and quality of service for Cisco Unified Communications Manager deployments, enhancing business resiliency as a result. Cisco RSVP Agent employs Resource Reservation Protocol (RSVP), an IETF standards-based signaling protocol for reserving bandwidth in an IP network. The solution offers guaranteed WAN bandwidth for voice calls and supports complex network topologies.

Cisco Unified CallConnectors

Cisco’s Unified CallConnector suite extends customer information with call control to the Microsoft Windows desktop, providing integration with popular customer relationship management (CRM) products, enterprise resource planning (ERP) Solutions, or Microsoft Outlook for more effective communications. This product suite allows users to connect with colleagues on the first try by knowing beforehand whether they are available. The CallConnectors use a PC to place or receive calls on Cisco Unified IP Phones. There are four versions of Cisco Unified CallConnector: Microsoft Dynamics CRM, Microsoft Windows, Salesforce.com, and Cisco Smart Business Portal.

Unified Communications Clients

Cisco offers a broad range of UC Clients for the user desktop. These applications integrate soft-phone capabilities, Presence, mobility and video for transparent functionality wherever the user is.

Cisco IP Communicator: Based on a Microsoft Windows environment, Cisco IP Communicator is a soft phone application that delivers enhanced telephony support through PCs. It is easy to deploy and gives computers the functions of IP phones, enabling high-quality voice calls on the road, in the office, or from wherever users have access to the corporate network. Cisco IP Communicator features eight line keys, five soft keys, message key, directories key, settings key, services key and a help key. Featuring handset, headset and high-quality speakerphone modes, the tool also provides multiple display options for flexibility.

Cisco UC Integration for Microsoft Office Communicator (CUCIMOC): As an enhancement to Microsoft’s Office Communicator Client, CUCIMOC provides a tight integration giving you the benefits of investment protection and reduced complexity delivered by a single call control solution. Users can have transparent collaboration experiences with Cisco Unified Communications services-softphone, mid-call control, messaging, desk-phone control, and phone presence-directly from your PC. This desktop integration is an addition to the Cisco Unified Communications with Microsoft’s solution portfolio for customers and partners seeking to enable interoperability communications between Cisco and Microsoft technology components. It augments existing presence and instant messaging capability of Microsoft Office Communicator with a broad set of Cisco Unified Communications services.

Cisco Unified Mobile Communicator: Cisco Unified Mobile Communicator is an easy-to-use software application that securely extends unified communications to smartphones. It delivers measurable cost savings by routing mobile calls through the corporate telephony infrastructure and productivity enhancements with mobile presence, visual voicemail, corporate directory access, and access to office call logs. With this solution, your mobile users are more connected and real-time access to critical information. Mobile users get alerted to missed office calls and new voice messages. Visual voicemail enables workers to prioritize messages and respond to calls faster and more efficiently. Presence on the smartphone eliminates failed attempts to reach someone, and helps find an available resource to get help quickly.

Cisco Unified Personal Communicator (CUPC): CUPC transparently integrates your most frequently used communications applications and services into a single, unified client. From an easy-to-use interface on a PC or Mac, it provides quick and easy access to powerful communications tools – softphone, presence, instant messaging, visual voicemail, click-to-call, employee directory, communication history, video, and web conferencing – to help you communicate effectively and work more productively. Features include:
 

• Communication integration – single interface for voice/video calls, instant messaging, voicemail playback, web conferencing and integrated directories
• Presence – view real-time availability of other CUPC and IP Phone users
• Do not disturb (DND) – easily block incoming calls with synchronized DND status
• Contact list – search your corporate directory from one interface
• Media escalation – add communication methods during a conversation – voice to video; video to video conference
• Click-to-call – dial from the contact list or Outlook
• Integrated voice and video calling
• IP Phone association – make or receive calls on your associated Cisco IP Phone
• Instant messaging – chat in real time with other CUPC users – associate business-to-business federation between Cisco Unified Presence and Microsoft Live Communications
• Conferencing and Web Conferencing

Cisco Video Advantage: NIC Partners has teamed up with Cisco Systems to offer a way to make any phone call a video call! With Cisco Video Advantage (formerly Cisco VT Advantage), provides video telephony functionality to Cisco Unified IP phones (7900 series and Cisco IP Communicator softphone). This solution comprises Cisco Unified Video Advantage software and Cisco VT Camera II, a video telephony USB camera. With Cisco Unified Video Advantage you can use the familiar phone interface to make and receive video calls on your Cisco Unified IP phone with the video component displayed on your PC. Enterprise organizations can take advantage of their existing IP networks to extend video to everyone in their organization.

Cisco Unified Presence

Cisco Unified Presence is a standards-based platform that collects information about a user’s availability and communications capabilities to provide unified user presence status and facilitate presence-enabled communications for Cisco Unified Communications and critical business applications. Supporting SIP, SIMPLE, SOAP and REST technologies/interfaces, Cisco Presence can interface with other applications to provide presence information and is tightly integrated with various desktop clients and applications. Cisco’s Unified Presence Interfaces include: Cisco Unified Application Environment, Cisco Unified Personal Communicator (CUPC), Cisco Unified Expert Advisor, Cisco Unified Presence with IBM Lotus Sametime, Cisco Unified Application Environment and Cisco Unified Mobility Advantage.

Other features of Cisco Unified Presence include: Microsoft Outlook Calendar Integration, Cisco Unified Presence Federation, VMWare Player Support, SIP Proxy Services for Cisco Customer Voice Portal, integrated security module and a GUI administration interface for provisioning of system data and default end-user data.